Privacy Policy

This policy explains what Black Truck Booking ("we", "us") collects when you use the Black Truck Booking app and this website, why we collect it, who can see it and what you can do about it. Black Truck Booking is a marketplace that connects riders with independent drivers of black trucks in and around New York City.

What we collect

Your account. When you sign up we ask for your role (rider or driver), your name, your email address and a password. A phone number is optional at sign-up, but you need one to book, to post a request or to list a truck. We cannot read your password; it is handled by our sign-in provider, Supabase. If you reset your password or confirm your email, we send you a one-time code by email.

Your profile. A profile photo is optional. Drivers can also add a business name and a short "about" text.

Trucks (drivers). If you are a driver, we store the trucks you list: make, model, year, seats, colors, hourly rate and minimum hours, amenities, a description, smoking rules and fees, the areas you drive and any travel fees, and up to six photos per truck.

Bookings and requests (riders). When you book a truck or post a request we store the pickup area, the exact pickup address, the date and time, the number of hours, whether smoking is wanted, your message, and your price for a request. For a booking we also store the price as it was when you booked. If you change the pickup, we keep the address it replaced. If a driver declines, we store their note to you.

What happens to a ride. We store whether a ride was accepted, declined, cancelled or never answered, and who cancelled and when.

Ratings and reviews. After a ride, each side says whether it was completed (or that the other side did not show, or that it was called off) and can give 1 to 5 stars and a short comment. We also keep a track record for each person: rides completed, cancellations after accepting, no-shows reported and, for drivers, unanswered bookings and how fast they answer.

Favorites. If you are a rider and save a truck, we store that.

Notifications. To send push notifications we store a push token for each phone you sign in on (up to five), your notification settings, and a log of the notifications we queued for you and whether they were delivered.

Address search. When you type a pickup address, what you have typed is used to suggest places (see "Who else receives data" below). We store a count of how many searches each account makes per day, to keep the service within limits. We do not store what you typed in that count.

Photos. The app asks for access to your photo library only when you choose a photo for your profile or a truck. It does not use your camera, microphone or location.

Crash reports and usage (coming with the next version). The next version of the app will send crash and error reports to Sentry, with information about your device and the app version. It will also send information about the screens you open and actions you take in the app to PostHog. We do not send names, phone numbers, addresses or messages to either service on purpose.

Why we use it

We use this information to run the app: to create and secure your account, to show riders the trucks and drivers they can book, to pass bookings and requests between riders and drivers, to tell you when something needs your answer, to show ratings and track records, to keep the service safe and working, to fix crashes, to understand which parts of the app are used, and to answer you when you write to us.

Who sees what

Other users.

• Drivers' listings are visible to signed-in users. A driver's name, business name, about text, photo, trucks, rates, areas, rating and track record can be seen by anyone signed in. You must be signed in to browse; the app shows nothing to people who are signed out.
• The open-request board. Drivers see an open request's pickup area (for example a borough or an airport), time, hours, price and message, and the rider's first name and rating. They do not see the exact address, phone number, full name or photo.
• A rider's profile. A rider's name and photo are visible to the drivers of that rider's rides, and to no other rider.
• After a ride is accepted. The driver sees the rider's exact pickup address, and the rider and driver each see the other's name, photo and phone number so they can call or text. The phone numbers stay visible until 14 days after the ride ends. The driver sees the exact pickup address while the ride is live and until one day after it ends.
• Ratings and reviews. A review shows its author's name and the month of the ride, never the date or time. Both sides' answers appear together once both have answered, or after the 14-day rating window closes. Reports that someone did not show reach only the two sides of the ride; others see only a count.
• Truck photos. Truck photos are stored so that anyone who has a photo's web address can open it. Those addresses are random and are shown in the app only to signed-in users, but a link someone shares elsewhere will open for anyone. Please do not show a license plate in a photo.

Who else receives data

• Supabase hosts our database, sign-in and file storage (profile and truck photos), and runs the server functions that send notifications and address suggestions. Your account, rides, messages, photos and notification settings are stored there.
• Expo delivers push notifications and builds the app. A notification passes through Expo's push service on its way to your phone.
• Apple and Google deliver push notifications to iPhones and Android phones, and run the App Store and Google Play. A notification carries a title and a line of text, such as a first name, a pickup area, a time and a price. For a pickup change, the line includes the new street address.
• Google Maps Platform provides address suggestions. When you type a pickup address, the text is sent from our server to Google's Places service, together with a bias toward New York and a request to show US results. Our server makes the request, so we do not send your name, email or phone number with it. The app shows Google's logo next to the suggestions. When you open an address from a ride, your phone opens your maps app.
• Sentry (coming with the next version of the app) receives crash and error reports with device and app information.
• PostHog (coming with the next version of the app) receives information about the screens you open and the actions you take in the app.
• An email service sends the one-time codes for sign-up confirmation and password reset.

We may also share information when the law requires it, to protect people's safety or our rights, or if the company is sold or merges (in which case this policy continues to apply to your data until you are told about a change).

What we do not do

• We do not sell your personal data.
• We do not show ads, and we do not share your data with advertisers.
• We do not take payments. Nothing is charged in the app and we hold no card or bank details. A rider pays the driver directly.
• We do not track your location, and we do not read your contacts, camera or microphone.

How long we keep things

• While your account is open, we keep your account, profile, trucks, rides, reviews and settings so the app works.
• If you delete your account, we remove what is listed on the delete account page and keep the rest in the form described there. In short: your email, password, phone number, photo and favorites go; your name becomes "Deleted user"; the messages, exact pickup addresses and review comments you wrote go; past rides stay as the other person's history, and ratings you gave stay without your comments.
• Notification logs are kept until the account they belong to is deleted.
• Backups and logs. Our hosting provider keeps its own backups and logs. Copies in those may remain for a short time after you delete your account.

Your choices

• Edit your profile. Change your name, photo, phone number, and for drivers the business name and about text, in the app under You.
• Notifications. Under You, Notifications, turn off new bookings and requests, ride updates or ride reminders, or turn push notifications off in your phone's settings.
• Photos. You can remove or replace your profile photo and truck photos in the app.
• Delete your account. In the app, open You, then Delete account. If you cannot use the app, email us (see the delete account page).
• Ask us. To ask what we hold about you, or to correct or delete it, write to support@blacktruckbooking.com from the email address on your account. We will answer within a reasonable time. We may need to confirm it is you before we act.

If you live in a state with its own privacy law, you may have additional rights to know, correct and delete your information. We apply the choices above to everyone, and you can use them whatever state you live in.

Children

Black Truck Booking is for people 18 and older. We do not knowingly collect information from anyone under 18. If you believe a child has signed up, write to support@blacktruckbooking.com and we will delete the account.

Security

Your sign-in on the phone is stored encrypted, using the phone's secure storage. Our database allows each person to read only what the app is designed to show them. No system is perfectly secure, so we cannot promise that data will never be exposed.

Changes to this policy

When we change this policy we will update the date at the top. If a change is significant, we will say so in the app or on this page before it applies.

Contact

Black Truck Booking Email: support@blacktruckbooking.com