Terms of Use

These terms are an agreement between you and Black Truck Booking ("we", "us") about your use of the Black Truck Booking app and website (the "service"). By creating an account or using the service you agree to them. If you do not agree, do not use the service.

What the service is

Black Truck Booking is a marketplace. It lets riders find black trucks (chauffeured SUVs) listed by drivers in and around New York City, and lets drivers receive bookings and open requests from riders.

We are not a transportation provider. We do not own or operate trucks, we do not employ drivers, and we do not drive anyone anywhere. Drivers are independent. When a ride is agreed, the ride itself is a service between the rider and the driver. We are not a party to it.

We do not take payments. Nothing is charged in the app, and we do not hold anyone's money. The rider and the driver settle payment between themselves, directly.

We do not employ, vet or check drivers. We do not verify that a driver holds any license, permit or insurance, and we do not run background checks. Listings, ratings and track records are provided by users and by the app's own counts; they are not a guarantee of anything. You are responsible for deciding whether to ride with, or to drive for, someone, and for making sure that a ride follows the laws that apply to it.

Who may use it

You must be at least 18 years old and able to make a binding agreement. You must give true information and keep it up to date. If you are a driver, you are responsible for being allowed to offer rides where you operate.

Your account

• You choose a role, rider or driver, when you sign up. The role cannot be changed afterwards.
• Keep your password to yourself. You are responsible for what happens under your account. Tell us at once if you think someone else has used it.
• One person, one account. Do not pretend to be someone else.
• A phone number is needed to book, to post a request or to list a truck. After a ride is accepted, the two sides see each other's phone number so they can call or text.
• You can delete your account at any time in the app. The delete account page explains what is deleted and what is kept.

Bookings and requests

• A booking is an ask to one truck for a date, time and number of hours. The driver accepts or declines it. A booking that is not answered by its start time has expired.
• A request is an open request, posted with your own price for the whole ride. Any driver can accept it, and the first driver to accept gets the ride. A request that no driver accepted by its start time has expired.
• The price shown on a booking is the truck's hourly rate for the hours, plus any travel fee for the pickup place and any smoking fee, as listed by the driver at the time. The price on a request is the one the rider named.
• The exact pickup address is shared with the driver only once they accept (for a booking, it is available to the driver of the truck while the booking waits). The rider can change the pickup until two hours before the ride, up to three times, and the driver is told.
• Accepting a booking or a request is a commitment between the rider and the driver, so the app asks you to confirm before you do it.

Cancellations and no-shows

• Either side can cancel a ride before it starts. A ride that has started cannot be cancelled in the app.
• The app does not charge a fee for cancelling and does not refund or collect money. Any deposit, fee or refund is something the rider and driver agree between themselves.
• Cancellations after accepting and reports that someone did not show are counted on that person's track record, which other users can see.
• A rider's open request or booking that no one answers by its start time simply expires. It stays in the rider's history.

Ratings and reviews

After a ride, each side can say whether it was completed and can give a rating from 1 to 5 stars and a short comment. Ratings and comments are published under the author's name, together with the month of the ride. They must be honest and based on the ride. Do not post a rating or comment to harass, to get something from someone, or about a ride that did not happen. We may remove content that breaks these terms.

How to behave

You agree not to:

• break the law, or use the service to help anyone else break it;
• give false information, or pretend to be someone you are not;
• harass, threaten, discriminate against or abuse anyone;
• post content that is unlawful, hateful, sexual, misleading or that you do not have the right to post, including photos you do not own;
• share another person's phone number, address or other details outside of arranging the ride;
• try to get around the service's limits, access other people's data, reverse engineer the app, or use it to send spam;
• interfere with how the service works.

Your content

You keep ownership of what you post (your profile, photos, truck details, messages and reviews). You give us permission to store, show and use it in the service so that it can work, for example to show your truck to riders. Truck photos can be opened by anyone who has the photo's web address. Do not post anything you are not willing to have shown that way.

Our right to remove content and close accounts

We can remove content, hide a truck, or suspend or close an account at any time, if we think these terms or the law have been broken, if we think it protects other people, or if we stop offering the service. We may do so without notice where we think it necessary. You can stop using the service, and delete your account, at any time.

No promises about the service

The service is provided "as is" and "as available". We do not promise that it will always work, be on time, be free of errors or be available in your area. We do not promise that any driver will accept, show up or behave in a particular way, that any rider will show up or pay, or that anything a user says about themselves or a truck is true. We do not provide insurance, and the service does not guarantee any ride or any payment.

Limits on our responsibility

To the extent the law allows:

• We are not responsible for the conduct of riders or drivers, for rides, for the condition or safety of any truck, or for any loss, injury or damage that happens during or because of a ride. Those are matters between the people involved.
• We are not responsible for money that a rider and driver owe each other.
• Our total responsibility to you for any claim related to the service is limited to $100.
• We are not responsible for indirect or consequential losses, such as lost profits or lost business.

Some places do not allow some of these limits, so they may not apply to you. Nothing in these terms limits responsibility that cannot be limited by law.

Changes to the service and to these terms

We may change or stop parts of the service. We may update these terms; when we do, we will change the date at the top, and if the change is significant we will say so in the app or on this page. If you keep using the service after a change takes effect, you accept the new terms.

Ending your use

You can stop using the service at any time and delete your account in the app. We can end your access as described above. Sections that by their nature should continue after that, such as the limits on our responsibility, continue.

Governing law

These terms are governed by the laws of the State of New York, without regard to its rules about conflicts of laws. Any dispute about them or the service will be brought in the state or federal courts located in New York County, New York, and you and we agree to those courts.

Contact

Black Truck Booking Email: support@blacktruckbooking.com